Refund & Return Policy
Customer satisfaction is our priority. We strive to ensure that all products delivered meet our quality standards. Please read our Refund & Return Policy carefully before making a purchase.
Returns and refunds are applicable only under eligible conditions such as damaged products, wrong items, defective products, or items significantly different from the order placed.
1Eligibility for Returns
Returns are accepted only under the following circumstances:
- Product received is damaged during transit.
- Wrong product delivered.
- Product received is defective or unusable.
- Product received is significantly different from the item ordered.
To be eligible for a return, the product must be unused, in its original condition, returned in original packaging, and reported within 48 hours of delivery.
2Non-Returnable Products
Due to the nature of our products, the following items cannot be returned or refunded:
- Opened or used essential oils.
- Products damaged due to improper storage or handling by the customer.
- Customized, bulk, wholesale, or export orders unless agreed otherwise in writing.
- Products returned without prior approval.
3Return Request Process
To request a return or refund, please follow the process below:
Email us at velmoraoils@gmail.com within 48 hours of receiving the order.
Include your order number, product name, description of the issue, and clear photographs of the product and packaging.
Our team will review the request and respond within 3–5 business days.
4Refunds
Once the return request is approved and the product is received, if return shipment is required, refunds will be processed through the original payment method.
- UPI, Credit Card, Debit Card, Net Banking: 5–10 business days.
- Wallets and other payment methods: Subject to provider processing times.
- Shipping charges are generally non-refundable.
5Replacement Policy
Where possible, we may offer a replacement instead of a refund for:
- Damaged products.
- Defective products.
- Incorrect items shipped.
Replacement requests are subject to product availability.
6Order Cancellation
Orders may be cancelled within 24 hours by contacting our customer support team.
Once an order has been shipped, cancellation requests cannot be accepted and the order will be governed by this Return & Refund Policy.
7Bulk, Wholesale & Export Orders
All bulk, wholesale, and export orders are considered final sale unless:
- The products supplied materially differ from the agreed specifications.
- The goods are damaged before delivery due to our handling.
Any disputes regarding export orders shall be addressed according to the terms agreed upon in the respective sales contract.
8Damaged Shipments
If the outer package appears damaged upon delivery:
- Take photographs before opening the package.
- Report the issue to us within 48 hours.
- Retain all original packaging materials for verification purposes.
Contact Us
For return, refund, or replacement requests, please contact:
Velmora Oils & Spices
Email: velmoraoils@gmail.com
Phone: +91 9944196216
