1Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.

2Shipping Locations

We currently ship across India and to selected international destinations for export and wholesale orders.

For international shipping inquiries, please contact us at velmoraoils@gmail.com before placing your order.

3Shipping Charges

• Shipping charges are calculated at checkout based on the delivery location, order weight, and selected shipping method.
• Any applicable taxes, duties, customs fees, or import charges for international shipments are the responsibility of the customer unless otherwise agreed.

4Estimated Delivery Time

5Order Tracking

Once your order is shipped, you will receive a confirmation email or message containing tracking details, where applicable.

Customers can use the tracking information provided by the courier partner to monitor shipment progress.

6Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

• Weather conditions
• Natural disasters
• Customs inspections
• Transportation disruptions
• Public holidays
• Incorrect shipping information provided by the customer

Velmora Oils & Spices shall not be held liable for delays caused by third-party courier services or circumstances beyond our reasonable control.

7Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to the following reasons, additional shipping charges may apply for reshipment:

• Incorrect address
• Incomplete address
• Failed delivery attempts

8Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

• Contact us within 48 hours of delivery or expected delivery date.
• Provide your order number and supporting photographs, if applicable.

We will work with the courier partner to investigate and resolve the issue.

9International Shipping & Customs

International shipments may be subject to customs inspections, duties, taxes, and import regulations of the destination country.

Customers are responsible for complying with local import requirements and paying any applicable customs charges unless otherwise specified.

10Bulk, Wholesale & Export Orders

Shipping terms for bulk, wholesale, and export orders may differ from standard retail orders and will be governed by the terms agreed upon at the time of purchase or contract execution.