1Information We Collect

Personal Information

• Full name
• Email address
• Mobile number
• Billing and shipping address
• Company name for wholesale or export inquiries

Order and Payment Information

• Order history
• Transaction details
• Payment status

Payment card details are processed securely by third-party payment gateways. Velmora does not store complete debit or credit card information on its servers.

Technical Information

• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics data

2How We Use Your Information

• To process and deliver orders
• To provide customer support
• To respond to inquiries and export requests
• To send order confirmations and shipping updates
• To improve website functionality and user experience
• To prevent fraud and unauthorized transactions
• To comply with legal and regulatory obligations
• To send promotional offers and newsletters with your consent

3Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Enhance shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

4Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with:

• Payment gateway providers
• Shipping and logistics partners
• Website hosting and technical service providers
• Government or regulatory authorities when required by law

All third-party service providers are expected to maintain appropriate security measures for your information.

5Data Security

Velmora implements reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no online transmission or storage system can be guaranteed to be completely secure.

6Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders and customer requests
• Maintain business records
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

7Your Rights

Subject to applicable laws, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permissible
• Withdraw consent for marketing communications
• Raise concerns regarding the processing of your data

8Marketing Communications

If you subscribe to our newsletters or promotional communications, we may send information about:

• Essential oils
• Spices and spice exports
• New product launches
• Special offers and discounts

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

9Third-Party Links

Our website may contain links to third-party websites. Velmora is not responsible for the privacy practices or content of such websites. We encourage users to review their privacy policies before sharing personal information.

10Children's Privacy

Our website is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

11International Customers

For export and international business inquiries, personal information may be processed and transferred to service providers, logistics partners, or business associates located outside India where necessary to fulfill contractual obligations.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with the revised “Last Updated” date. Continued use of the website after updates constitutes acceptance of the revised policy.